The Shoat Statements

Random musings by the multiple voices inside my head.

Separate incidents, all highlighting just how pathetic the service in this country has come to. In chronological order:

Last week, Wednesday to be precise, I ordered a Mexican Veggie Pizza from Domino's to keep me company while I watched One Tree Hill reruns, along with bread sticks. The pizza that was delivered to me? Mexican Chicken Pizza. Tired as I was, I called to complain. After being kept on hold for a good 8 minutes or so, I'm told that "they are very sorry, but next time, I should take down the name of the person who took the order so that they can follow it up, investigate it and take appropriate action". I (not so politely) informed them that taking down names was not my job, though taking down correct orders was part of theirs. The only offer from Domino's was to send the correct pizza that night, which I refused. After much humming and hawing, the manager says that while it isn't their policy to give remedial action on another day, they shall make my case an 'exception', and I can have my Mexican Veg pizza on another day. Grrrrrrrrrrrr!


The next day, I decided to help out a friend by getting his prescription filled at a pharmacy. But after visiting almost every pharmacy in Colombo only to be told "out of stock", I had pretty much given up hope. Then I happened to wander into the Laugs supermarket opposite D.S. And voila - they had the cough syrup I was desperately looking for! Overjoyed, I was about to pay them when I noticed the expiry date - September 2008. Angry and aghast that they would actually sell medicine that was expired, I pointed it out to the sales clerk that she had given me expired medicine.

She said "Anh, it is expired! (took another bottle) So is this! They are all expired! (looks at me) I'm sorry, we don't have fresh stock."

My fast disappearing lunch hour, along with the rain clouds, compelled me to leave without creating a scene. Honestly - a pharmacy in a leading supermarket in Colombo, selling expired medicine. I'm just glad I had the presence of mind to check.


Later that week, I visit Barista's down Horton Place with two friends. One of them orders a jumbo hot dog. After taking a bite, she announces that it "tastes funny". My other friend takes a bite, spits it out, and announces that it is past its sell-by date. Knowing my penchant for tantrums, they demand that I remain seated while they sort it out with the manager.

Barista's response to a rotten sausage? "No ma'am, we will replace it with another item if you want, but it isn't bad. Just half cooked." Seriously. They said that. And they were quite unapologetic about it. Half cooked sausages?!?! I'm no meat eater, but there has got to be something wrong with that picture!


The latest incident? A friend walks into Keells, and buys a pack of cigarettes for Rs.320/=. Since he gave the cashier a 500 rupee note, the cashier decided to be a moron by whining to him "Aneeey, do you have change?". A reply in the negative had her rummage through the cash register, only turn around and tell him "Aneeeey, give me change, will you". His ensuing lecture (read tantrum) on customer service, having spare change et al was put to an end only by the intervention of the manager, who pulled the required change out of his own pocket.


Wrong orders, expired medicine, half cooked sausages and whiny sales girls. This is what our leading stores have to offer us.

My advice? Look at every item twice before you buy it, and be very, very careful about what you put in your mouth. Oh yeah, and always throw tantrums.

A very interesting article off Cosmopolitan, which I've shamelessly cut, cropped, edited and pasted, because I think there is a lot of truth in it. It was actually written from the perspective of analyzing a man, but I feel that it is equally applicable to a woman.

A person might fall in love, which requires the capacity to idealize. That means thinking and feeling like his/her partner and the relationship are uniquely special, enabling him/her to ignore imperfections (in the other as well as the relationship). This in turn, makes him/her feel valued and special.

Loving, on the other hand, involves connecting with the other person, understanding her/him, and wanting to be with her/him for who s/he is, not who you’d like her/him to be.

While it might be difficult to decipher the difference between the two, one clue is the test of time. Falling in love happens early on in a relationship, when a couple barely knows each other. Once they become more intimate and learn more about each other’s positive and negative traits and the initial love buzz is gone, the problems and fights will start for those who only fell in love. And the inability of either parties (or both) to make a commitment to each other should be a sure sign of a couple who fell in love, without loving.

Another major telltale sign of real love is selflessness and the ability to care. Relationships are all about give and take, but love is more about giving. An inability to make sacrifices and an inability to put his/hers wants and needs before yours is a sure sign of someone who has fallen in love, minus the loving.

Flowers, teddy bears and candy hearts are all about falling in love. I'll take the real thing over candy floss romance any day.

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Be true to your heart, and true to your conscience.

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